Privacy Policy

Effective Date:

07/10/2026

Business Name:

Jim Flooring

Contact Information:
Phone: +1 (508) 944-2329

Email:

1. Introduction

Jim Flooring (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, whether online, via phone, or in person.

2. Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII): such as your name, phone number, email address, and property details.

Communication Data: messages, emails, call logs, and other correspondences.

Usage Data: interaction with our services, such as website visits or inquiries.

3. How We Use Your Information

We use the collected information to:

Respond to your inquiries and provide requested services.

Communicate with you regarding properties or offers.

Improve our customer service and internal operations.

Comply with legal obligations.

4. SMS and Mobile Communication Policy (A2P Compliance)

A. Purpose of Text Messages

When you opt in to receive SMS/text communications from Jim Flooring (Jim Floor Covering), we use your phone number to send:

Flooring consultation, measurement, and in-home estimate confirmations and reminders

Project status updates, material delivery tracking, and installation schedule notifications

Direct responses to your flooring inquiries, product availability questions, or quote requests

Account notifications, billing or estimate updates, and customer support follow-ups

B. Message Frequency

Message frequency varies depending on your ongoing project status, estimate requests, and service inquiry frequency.

C. Rates, Opt-Out, and Support

Standard Rates: Message and data rates may apply depending on your mobile carrier and plan.

How to Opt-Out: You can opt out of SMS communications at any time by replying STOP to any text message received. Once sent, you will receive a single final confirmation message and will no longer receive SMS messages from us.

How to Get Help: Reply HELP to any text message for assistance, or contact our customer support directly at ‎[email protected] or by phone at (508) 944-2329.

D. Mandatory Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Age Gating & Children’s Privacy

18+ Requirement for Mobile Messaging: By opting into our SMS services or submitting your contact details, you represent that you are at least 18 years of age.

COPPA Compliance: Our website and flooring installation services are intended solely for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has submitted personal details through our forms, we will immediately delete that information from our records.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking tools to evaluate visitor traffic, analyze site performance, ensure form functionality, and improve user navigation. You can manage or disable cookies via your browser settings, though doing so may impact certain site features (such as interactive estimate forms or scheduling tools).

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

Authorized service providers performing tasks on our behalf.

Legal authorities if required to comply with applicable laws or regulations.

7. Data Security

We take reasonable precautions to safeguard your personal information from loss, misuse, unauthorized access, disclosure, or alteration.

8. Your Rights

You have the right to:

Access or request a copy of your personal data.

Request correction or deletion of your information.

Withdraw consent where applicable

To exercise these rights, contact us at

‎[email protected] or +1 (508) 944-2329

9. Changes to This Policy

We reserve the right to update this Privacy Policy. Changes will be effective from the date they are posted. Your continued use of our services after changes indicates acceptance.